Being Remote Doesn’t Mean You Can’t Be Close

Being Remote Doesn’t Mean You Can’t Be Close

Author: Marcus Gallo Date: December 23, 2019 Remote Workers Using Webex to Connect Anytime, Anywhere I never considered myself as having an accent, but many of my US colleagues ask me where I’m from, and about my accent. Well yes, I guess that to them, I have one....
The Artificial Intelligence Journey in Contact Centers

The Artificial Intelligence Journey in Contact Centers

Date: September 9, 2019 Author: Massimiliano Caranzano I would like to share some thoughts pulled together in discussions with developers, customer care system integrators and experts, along one of the many possible journeys to unleash all the power of Artificial...