The Artificial Intelligence Journey in Contact Centers

The Artificial Intelligence Journey in Contact Centers

Date: September 9, 2019 Author: Massimiliano Caranzano I would like to share some thoughts pulled together in discussions with developers, customer care system integrators and experts, along one of the many possible journeys to unleash all the power of Artificial...
Drag-and-Drop Programming with the Meraki Dashboard API

Drag-and-Drop Programming with the Meraki Dashboard API

Author: Melissa Alas Date: December 19, 2019 Node-RED tools for programming with Meraki The new year is here, and chances are you have a list of tasks you plan to tackle once and for all in 2020. Maybe there is some learning, or “brushing up” you’d like to do on your...
11 Rules of Innovation from Cisco CX’s Chief Architect

11 Rules of Innovation from Cisco CX’s Chief Architect

“Even when we’re about three years old working with Lego blocks, we want to do something different, we want to build something unique with our own hands.” It’s clear that from a young age Cisco Customer Experience’s Chief Architect, Dave Malik, had a knack for...